IPTV Reseller UK – Refund & Return Policy

1. Our Commitment to Quality

At IPTV Reseller UK LTD, we value your satisfaction and strive to offer the most stable premium IPTV Reseller panels in the UK and Europe. If our service does not meet the technical standards promised, we are committed to providing a fair resolution.

2. Eligibility for Refunds

Refunds are strictly not possible for reseller credits under normal circumstances. A reseller may only be eligible to request a refund under the following specific conditions:

Persistent technical issues or server downtime where the service is completely down for more than 72 hours, and our technical team is unable to fix the issue or provide you with an alternative server.
This 7-day refund window applies only to newly onboarded resellers within their first 7 days of joining, and solely for the single point mentioned above (server down for more than 72 hours with no fix or alternative provided).
Duplicate payments made in error.

3. Refund Window

All valid refund requests must be submitted within 7 days of the original new reseller onboarding date. If a server downtime issue occurs after this 7-day period, no refund requests will be accepted; in such cases, resellers must cooperate with the technical team for support and resolution.

4. Non-Refundable Situations

No refund request will be accepted if the reseller does not have any actual issue with the service.
Panel Updates & Feature Launches: If a new panel function, feature update, or new panel version is announced or in development but has not been launched yet, resellers are required to wait for the official release. The timeline or delayed launching of any upcoming panel update cannot be used as a reason or basis to request a refund.
Misuse of the reseller panel or violation of our Terms of Service.
Customer-side internet connectivity issues or ISP blocking.
Purchasing the wrong package by mistake after the credits have been issued.

5. Dashboard Updates & Communications

Announcements: All updated news, policy changes, and system announcements can be read directly by the reseller inside the dashboard.
Feature Updates: Any new feature releases, tool updates, or panel launch progress can be followed and tracked from the dashboard via communications from the main reseller team.

6. How to Request a Refund

To initiate a request within your first 7 days due to the conditions listed above, contact our billing department via email at [email protected] or via WhatsApp +447309572838. Please include your Order ID and a detailed reason for the request.

7. Processing Time

Approved refunds are processed within 5-7 business days. Funds will be returned via the original payment method used during checkout.