IPTV Reseller UK – Refund & Return Policy

1. Our Commitment to Quality

At IPTV Reseller UK LTD, we value your satisfaction and strive to offer the most stable premium IPTV Reseller panels in the UK and Europe. If our service does not meet the technical standards promised, we are committed to providing a fair resolution.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

The service/credits have not been activated or used.
Persistent technical issues (buffering, server downtime) that our 24/7 support team cannot resolve within 48 hours.
Duplicate payments made in error.

3. Refund Window

All refund requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be eligible for a refund, but may be eligible for service credit at our discretion.

4. Non-Refundable Situations

Misuse of the reseller panel or violation of our Terms of Service.
Customer-side internet connectivity issues or ISP blocking.
Purchasing the wrong package by mistake after the credits have been issued.

5. How to Request a Refund

To initiate a request, contact our billing department via email at [email protected] or via WhatsApp +447309572838. Please include your Order ID and a detailed reason for the request.

6. Processing Time

Approved refunds are processed within 5-7 business days. Funds will be returned via the original payment method used during checkout.